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Webinar | Business Process Mapping Best Practices

Strategic Business Management

Overview of Business Process Mapping Best Practices, designed especially for those who lack experience mapping business processes.

I will begin with an overview of business processes, beginning with a brief history of process mapping & Lean Six Sigma, and will demonstrate process levels. The session will continue with facilitating process meetings and working with stakeholders to gather relevant data. I will then demonstrate time-tested procedures for mapping flowcharts and show how process levels integrate into actual flow maps. I will then discuss conducting reviews, defining, logging, and capturing metrics. Finally, the session will conclude with finalizing and baselining the processes for delivery to the client, with an emphasis on ongoing monitoring.

About the Speaker


Stephen Mercer is a Project Management Professional (PMP), Lean Six Sigma Black Belt (LSSBB), and a Senior Technical Writing professional with more than 20 years of experience in a variety of industries. His background includes defining, documenting, and improving business processes in the utility, financial, and energy sectors, with a strong IT, HR, & HRIS focus. As a Process Consultant, he designs and maps business processes to lead teams toward optimal performance and process maturity. As a manager in the Project Management Office (PMO) of a large IT organization, he helped to oversee between 20 and 25 projects running concurrently, and defined the project management methodology, auditing, and reporting for the organization. As an Instructional Designer, Steve has developed and implemented written and online training and tools to learners at all organizational levels, and has trained many clients on project deliverables management best practices.

Email: mercersk@live.com

Cellphone: 626-774-6565

Website: www.mercercom.net

Linkedin www.linkedin.com/in/StephenMercerPMP





  • 5:30 to 5:45 PM - Registration / Attendance
  • 5:45 to 7:15 PM – Presentation (1 PDU)

Webinar Information

Webinar participation information will be sent through email, along with your registration confirmation once you complete the registration process.


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Questions, Suggestions, Volunteer Inquiries

Contact webinar@pmi-la.org


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Postponement / Cancellation

Please refer to the Cancellation Policy section of the FAQ page

This event may be canceled or postponed by the Chapter, though all efforts will be made to avoid doing so.  If canceled or postponed, notification will be made to all registrants via email.


It is no longer possible to register for this event

It is no longer possible to register for this event


Type of category: Public Events (Programs, Career Dev and Membership Public Events)

Type of activity: Strategic Business Management

Date: August 31st, 2021

Hour: 5:30PM to 7:30PM

PDUs: 1


Members: $5.00

Non members: $10.00